To book your Wellness Detox Retreat, take the following steps:
Step 1: Let’s get to know you
Step 2: Reservation
Step 3: Arrival
Cancellation and Refund Policy
Please read the cancellation policy carefully. We adhere to it at all times. It is important that you are fully committed to embark on the wellness detox retreat as our policy is formulated to help clients stay the course.
Cancellation Before Arrival Date
Cancellation > 30 days of start date: Cancellations or changes to date of retreat made more than 30 days before the arrival date will incur a $400 cancellation/re-booking fee. One re-booking is permitted within six months of original scheduled retreat date. For example if you cancel and re-book a retreat that’s starting on April 5th, then your rescheduled date has to be for a retreat that starts before October 5th.
Cancellation within 30 days of start date: No refunds or re-bookings for cancellations made within 30 days of the scheduled arrival date. If you have a medical or family emergency within the 30 days of arrival that prevents you from following the cancellation policy, you will be subject to the same cancellation rules as cancellation as >30 days. We will need to determine your circumstances and eligibility.
Cancellation After Arrival
If cancellation is made after arrival, there will be no refund without a family or medical emergency. In case of an emergency, a credit for the unused portion of the stay will be issued toward a future stay within one year of the departure date.
Treatment Appointments & Tours
As part of your wellness detox package you will have treatment appointments and tours set up in advance. We will not be able to change or cancel these appointments. If there is a medical reason for having to reschedule a treatment or tour appointment, a 24-hour notice is required of cancellation is required so that we can reschedule. This is only permitted in case of a medical emergency. If you are late or miss your appointment through no fault but your own, the treatment or tour will be lost.
When clients start a cellular detoxification and transformation program, we strongly encourage clients to complete the process. It is natural for the detoxification and change to be uncomfortable. It is important to assert your feelings and desires so we and the group can support you through the retreat. We encourage connection and vulnerability through this very special passage. When people leave in the middle of the process the consequences can be detrimental to their health, both psychologically and physically. We find that resistance to change is strongest in the first few days. Our refund policy is intended to support your transition to health.
Payment Policy
We accept cash, cashiers checks, credit cards, bank drafts or wire transfers as payment for your retreat. Any additional purchases of services or merchandise while on retreat need to be paid at the time of ordering the service or purchasing the item. Cashiers checks may be made out to Hawaii Naturopathic Retreat Center. We do not accept personal checks.
Credit Cards Payments
If you pay with credit card to reserve your detox retreat, additional paperwork will need to be completed and the original credit card will need to be presented on arrival.
Third Party Payments
Oftentimes third parties and family members wish to sponsor clients. In these cases additional paperwork with the third party is completed for authorization of telephone credit card charges and consent to financial responsibility.